Product Manager
WriterDuet | Jan 2017 - Present
- Manage the development, marketing, design, and support for ongoing updates that have increased monthly recurring revenue by >8x
- Merged company strategy, user needs, product analytics, and technical limitations into a singular, lean launch plan for four successful versions and an entirely new product prototype
- Maintain contact, manage accounts, design solutions and delegate project execution for high-value, multi-year company contracts worth tens of thousands of dollars
- Founded, developed, and now oversee a marketing team that has increased conversions up to 40% through advertising, in-house creative content, and strategic partnerships
- Created, grew, and now oversee a 6-person support team that maintains a satisfaction rating >90%
Marketing & Support
WriterDuet | Oct - Dec 2016
- Wrote, produced, and launched marketing and tutorial videos garnering tens of thousands of views
- Tested all features, reported issues, and brainstormed solutions across the full complexity spectrum
- Supported customers via phone, chat and email to get them back to writing as fast as possible